At KongBook9, operated by KONG9 INCORPORATED, we aim to provide a clear and fair refund policy for digital products.

1. Eligibility for Refunds

You may request a refund within 14 days of purchase only if the digital product:

has not been downloaded,

has not been opened,

has not been accessed in any way.

Once the download or access begins, the product is considered delivered, and the transaction becomes non-refundable.

2. Defective or inaccessible files

If your file is corrupted, inaccessible, or cannot be downloaded due to a technical issue, we will provide:

a replacement file or

a full refund

after verification.

3. How to request a refund

Please contact us at:
Email: air9kong@gmail.com

Include your order number and a brief explanation.